029 2046 5144

Monday to Friday 9.00am to 5.30pm

Complaints Handling Procedure

It is the aim of Sabre Motor Company to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint

If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone, email or in writing and your complaint will be resolved in the shortest possible time by the appropriate person.

To register a complaint contact us by:

Email: enquires@sabremotors.co.uk Telephone: 029 2046 5144
Or write to us at: Performance House, Penarth Rd, Cardiff, South Wales, CF11 8UQ

To help us to investigate and resolve your concerns as quickly as possible please provide the following information:

  • Your full name and contact information
  • Full details of your complaint
  • Your lease agreement details
  • Details of what you would like us to do to put things right
  • Photocopies of any relevant paperwork

What we will do if we receive a complaint from you

We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing with details of our findings any actions undertaken.

If you are not satisfied with our resolution of your complaint:

Financial Ombudsman Service

If you have a regulated contract with us and are not satisfied with our final response you are eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet (for more information please see https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm).

More questions?

If you have any questions in relation to our Complaints Handling Procedure, please contact us telephone, email or in writing Email: enquires@sabremotors.co.uk Telephone: 029 2046 5144 Or write to us at: Performance House, Penarth Rd, Cardiff, South Wales, CF11 8UQ



Sabre Motor Company

Manufacturers

See what our customers have to say about us

leaseplanlex autoleasehitachisantander 1
alphabetald automotiveleasysarval

Contact us

Email : enquires@sabremotors.co.uk

Telephone : 029 2046 5144

Company Address :
Sabre Motor Company
Performance House
Penarth Rd
Cardiff
South Wales
CF11 8UQ

Sabre Motor Company Ltd trades under licence as and introduces business to Platinum Funding which is a trading name of the Bridle Group a division of Hanborough Enterprises Ltd. Sabre Motor Company Ltd is an Appointed Representative (Firm Reference Number 840458) of Hanborough Enterprises Ltd (Firm Reference Number 631448) who is authorised and regulated by the Financial Conduct Authority for consumer credit activities and insurance distribution. You can check this on the FCA Register by visiting www.fca.org.uk or by contacting the FCA direct on 0300 500 8082. We are an independent vehicle finance broker and we operate with a panel of carefully selected funders. We may receive commission and/or other benefits from the finance provider if you enter into an agreement with them. Sabre Motor Company Ltd is a company registered in England no 08206143 and their registered office and trading address is Performance House, Penarth Road, Cardiff, South Glamorgan CF11 8UQ. Vat no 184 8625 68. Data Protection Licence ZA124319. Hanborough Enterprises Ltd trading as Platinum Funding operate from Tamarisk House, North Leigh Business Park, North Leigh, Witney, Oxfordshire OX29 6SW. Hanborough Enterprises Ltd is a company registered in England no 07216831 and their registered office Jamesons House, Compton Way, Witney OX29 6SW. Vat no 110 3005 02. Data Protection Licence Z264186X. Finance is subject to status. Pictures are for illustration only and may not be the exact model. Calls may be recorded for training and monitoring purposes. E&OE

Disclaimer: All vehicle images and descriptions are for illustration and reference purposes only, all vehicle leases are subject to credit approval and subject to change at any time. E&OE.

Copyright © 2020 Sabre Motor Company , All rights reserved.

Powered by CALAS