029 2046 5144

Monday to Friday 9.00am to 5.30pm

What should I do if my income has changed?

If you have any concerns regarding continuing your payments, speak to your finance provider directly. They will be able to discuss your individual situation and requirements with you.

Some finance providers are taking an extended amount of time to answer their phones and respond to emails.

Finance companies are regularly updating their websites with the latest Covid-19 support, information and contact details. For more information, visit your finance provider’s website

ALD Driver Assistance  08000 32 3277  https://www.aldautomotive.com/

Alphabet  0370 5050 135  https://www.alphabet.com/

Arval Driver Helpline  0370 600 4499  https://www.arval.co.uk/

Close Brothers Contract Hire  0161 888 2818  www.close-leasing.co.uk

Hitachi Capital Vehicle Solutions Assistance  0344 463 2900  https://www.hitachicapitalvehiclesolutions.co.uk/

Leaseplan Driveline  0344 493 7644  https://www.leaseplan.com/

Leasys Assistance  03445 614 611  https://www.leasys.com/

Lex Autolease  0344 824 0707  https://www.lexautolease.co.uk/

Mercedes-Benz Financial Services (MBFS)  0370 847 0700  https://www.mbfs.com/

PSA Finance (Peugeot, Citroen, DS, Vauxhall)  0345 313 3805  https://www.psa-finance.co.uk/

Santander Consumer Contract Hire Assistance  0330 134 8751  https://www.santanderconsumer.co.uk/finance-that-fits/car-finance/personal-customers/personal-contract-hire/

Volvo Finance  0800 0851 759  https://www.vfsco.com/en-en/

Volkswagen Financial Services (VWFS – Audi, VW, Skoda, Seat)  0370 010 2022  https://customer.vwfs.co.uk/

I have an order for a new lease vehicle placed when will I receive my car?

Sabre and many companies remain open and will continue to provide the most up-to-date information regarding vehicle orders, and offer help and advice with existing contracts. Teams are working securely and remotely.

Following the Prime Minister’s announcement on Monday 23rd March to announce restrictions to non-essential retail in order to reduce the spread of Covid-19, Sabre anticipates that, in the majority of cases, cars booked or expected for delivery from 24.3.20 to 14.4.20 will not be delivered.

When the situation is clearer or changes, it will provide further updates and arrange deliveries as quickly as possible

I have an end-of-contract car which is due for collection, when will my car be collected?

Due to the Prime Minister’s announcement on 23rd March to restrict non-essential travel, we anticipate that end-of-contract cars which are due for collection will not be collected from 24.3.20 to 14.4.20

This, again, is for your safety and our suppliers’ safety in respect of social distancing rules.

Sabre recommends maintaining adequate insurance cover for your vehicle until normal collections can be resumed

Any concerns regarding your current lease payment, please contact your finance provider directly as it will be at their discretion

My contract is due to end, can I continue to use my current lease vehicle?

With the restrictions on deliveries of new vehicles, you may want to continue using your existing vehicle. You can still use your current vehicle, provided it is insured, and your finance provider will make a pro-rated charge. This solution means there is no initial rental to outlay for a new vehicle at this time.

Leasing companies can also advise you on the possibility of formally extending your contract so get in touch with the finance provider.

Can I lease a brand new car during the Coronavirus Pandemic?

Sabre says you can sill browse its website, speak to its team and order online and over the phone, document administration is via email or online portal. While the company still has stock vehicles and the ability to place factory orders, however, at this time, it is unable to confirm delivery timescales.

I need a car later in the summer when should I start looking?

Sabre Motors suggest the earlier the better in these uncertain times. Manufacturer factories have closed and most new car orders have been delayed so it is likely to delay the delivery of cars from the factories initially. The sooner you start the process the sooner you production slot is confirmed. You can delay delivery but it will be difficult to move delivery forward. Talk to Sabre Motors to see how we can help


Look into contract extensions

Fleets should consider asking their leasing company for informal or formal vehicle contract extensions, rather than returning vehicles at the end of contract and replacing them. The leasing companies are ready to offer support to both their business and personal clients

An informal extension would only apply to vehicles coming to the end of their contract. These vehicles may be extended on a month-by-month basis while the crisis lasts. This delivers flexibility at the current lease and maintenance cost, without any disruption for drivers.

For businesses able to commit short term, formal extensions of typically 6 or 12 months should be considered. This provides ongoing monthly budgeted costs for both finance and maintenance costs.

Consider keeping vehicles registered before April 6th that impact less on both Benefit in Kind tax for drivers and Class 1 NIC costs for the business. Also, remember that vehicles with less than 110g/km of CO2 are not affected by the lease rental restriction, meaning 100% of their leasing costs can be offset. Your fleet management provider will be happy to discuss these points in more detail.

Consider contract re-writes

There may be major savings to be had from re-writing contracts based on accurate actual mileages for each driver. This is particularly relevant to fleets still writing contracts on benchmark parameters.

Take, for example, a typical 36 month/20,000 mile per annum contract where drivers may only be driving 10,000 miles a year. By reducing the contract mileage to 10,000 miles per annum, this will result in lower costs to the leasing company, meaning lower rentals and maintenance costs to their clients.

During lockdown, most vehicles will be off the road, meaning this year’s mileage may be even further reduced.

Businesses, or their suppliers, should identify those under-mileage drivers and the contracts that can be re-written, as the savings can be considerable. This applies even in a pooled mileage situation where contracts can be rewritten to reduce any overall surplus in fleet mileage. If in doubt, talk to you fleet management provider or leasing company.

Avoid early terminations

Early terminations incur a penalty charge so should be avoided if at all possible. If no other solution can be found, return vehicles close to the end of their contracts to minimise the charges. Investigate, if possible, re-allocating or swapping vehicles to different parts of the business, or between drivers, to avoid these potentially punitive charges.

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6th of April 2020



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